Dear Sir/Madam:

I am writing to complain about an unacceptable stay at  the Paradise Hotel last week.

My husband and I were looking for a pleasant and relaxing place to spend our holidays. In contrast with what we had heard about this well-known residence, the installations and the staff are not at the level of its price. Firstly, when we arrived at the hotel, the woman at the check-in desk did not treat us in a polite manner as we had expected; what is more, she spoke to us impatiently, ignoring the fact that we had just arrived. Secondly, the installations were not as the internet page showed. In the web pictures, this hotel seemed to be more luxurious than it actually is. The room was so untidy and disordered that it was a shame to sleep in it. However, when I went to complain about it, the secretary responded similar to what she had done on the previous occasion.

We have been in several hotels, but I have never seen such a deceitful place. I will not stop sending complaining letters until I receive my money back.

Look forward to hearing from you.

Yours faithfully,

Rita Smith.

Belén