Letter of complaint -Agustina

Dear Sir / Madam,

I am writing to express my dissatisfaction with a room my husband and I rented at the Palace Hotel last week.

We had reserved a room in this hotel and on many occasions, the people who had a room next to us, were shouting during the whole night. However, I talked to the receptionist and I asked him politely if he could solve my problem, which he did.

Nonetheless, while we were sleeping on Tuesday night, the people began to made strange noises again, as if they were moving their beds. I was so angry I decided to talk with the manager. She spoke to us in a friendly mannerbut she could not stop people making noise. We were so furious we decided to leave the hotel the following morning.

That was not my first time at the Palace Hotel, but I will not go again unless I receive a refund.

Yours faithfully,

Agustina Rodriguez